If procedure above does not work, then refer to HP.com to print a HP Self-Test Report (older HP printer models) - click here for instructions & sample prints: NOTE: If ink cartridge error persists then replace ink cartridge. After printer powers on, cycle printer power once again and allow printer to fully initialize (may take ~5 minutes for the message/error condition to disappear). Keep the power button pressed for about 10-15 seconds, allowing the error flag to reset.Ĥ. While depressing the power button, plug in the power cable. Unplug the power cable from the rear of printer and close the printer's cover.ģ. Open the printer/cover as if replacing the cartridge and allow the carriage assembly to move to the cartridges access/loading position.Ģ. NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged.ġ. ![]() ![]() ![]() Press the Right Arrow until Self-Test Report displays, and then press Enter, Start, or OK. Press the Right Arrow until Print Reports displays, and then press Enter, Start, or OK.ģ. On the front panel of the product, press Menu (or Setup).Ģ. Remove the ink cartridges and thoroughly clean the wipers and seals: ĭIAGNOSTIC TESTS FOR HP Officejet and LX, Officejet 300 series, 700 series, T series, D series, K series, G series, V series, 4100 series, 5100 series, 6100 series, 7100 series PRINTER (HP 45/78 ink cartridges):ġ. Providing the ink cartridges are clean, the problem may be caused by a dirty wiper blade or poor seal in the service station (capping station where the ink cartridges park when not in use) and this is causing the poor jetting / print performance issue you are observing. Refer to 'clogged ink cartridge recovery' video here: visible on towel) or ink cartridge completely fails to print on paper after installed in printer, then more drastic cartridge and printer cleaning steps will likely need to be performed to recover ink cartridge (NOTE: foam inside cartridge can dry out and become very hard - the foam must be moist with ink to function correctly (i.e. We also suggest that you ensure the printer carriage/flex cables (where the cartridge interfaces to the carriage inside the printer) and ink cartridge rear electrical contacts are thoroughly clean to rule out poor connectivity as root cause: Ĭartridge & Printer maintenance should be evaluated:Įnsure both ink cartridges and flex cable contact surfaces (where the cartridge interfaces to the carriage inside the printer) are thoroughly clean: ġ) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe - a small amount of ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri-color cartridge).Ģ) If no ink is dispersed from nozzle plate (i.e. In some cases the ink cartridges just need to be FIRMLY re-seated into the carriage assembly (also check the cartridge restraining mechanism/arms if present - sometimes these mechanical restraints/arms become loose over ease double-check these if applicable). To verify the electrical health of the ink cartridge, please perform the diagnostic checks below or refer to our HP printer diagnostics document: ![]() NOTE: The HP 45/78/78+ ink cartridges are extremely robust (compared to many of the newer versions found in market today) and can typically be refilled 8+ times, on average, before suffering a hard internal electronic failure. improper print quality, etc'), it sounds like your cartridge's internal micro-electronics are either clogged or have electrically failed and will need to be replaced. Regarding your recent inquiry about the HP 45/78 printer error condition (i.e. Instantly the failed cartridge message comes back up. I take the cartridge out, clean theĬontacts and the print head and put it back in and turn the printer on, Print maybe 5 to 6 pictures and the "Cartridge Failed" message comes upĪnd the unit will not work. ProbabIy printed around 30 pictures or so. The original cartridge worked perfectly until it ran out of ink.
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